Return & Refund Policy

Last updated: November 4, 2026

At Ruehl + Co, we want you to love what you wear! Every piece is thoughtfully selected or created with sports families, athletes, and everyday life in mind.

We understand that sometimes things don't work out, and we're happy to help when we can.

Returns & Exchanges

We accept return requests for eligible, non-customized items within 14 days of delivery.

To qualify for a return, your item must be:

• Unworn, unwashed, and unused

• In its original condition

• Free of stains, odors, pet hair, or damage

• Accompanied by proof of purchase

Please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Made-to-Order Items

Every Ruehl + Co apparel item is made after your order is placed. Because we create each piece specifically for your order, we do not accept returns or exchanges for sizing, color preferences, or changes of mind.

Please review the size chart and double-check your selections and personalization before checkout.

If your item arrives damaged, defective, or different from what you ordered, email contact@ruehlco.com with your order number and photos so we can help. Please contact us within 7 days of delivery whenever possible. This does not limit your rights under applicable law.

Damaged or Incorrect Items

We take pride in our products and want every order to arrive just as expected!

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.

Include your order number, a description of the issue, and photos of the item.

We'll review the situation and arrange an appropriate replacement, refund, or other resolution at no additional cost when the issue is our error.

Sizing & Exchanges

We encourage you to review product descriptions and sizing information before ordering.

If local reach out to schedule a try-on time. *if item is on hand we can schedule something

For eligible ready-to-ship items, exchanges are subject to availability.

Custom and made-to-order apparel cannot be exchanged for sizing issues unless there is an error on our part.

Return Shipping

Customers are responsible for return shipping costs on eligible returns unless the return is due to our error or a defective product.

Original shipping charges are nonrefundable for standard returns.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your approved return is received and inspected, we'll notify you of the refund decision.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to process the credit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already entered production, been personalized, or shipped may not be eligible for cancellation.

Contact Us

Have a question about your order? We're happy to help!

Please reach out through our website's contact form at www.ruehlco.com with your order number and a brief description of your concern.

Thank you for shopping small and supporting Ruehl + Co!

This policy does not limit any rights or remedies available under applicable law.